Android Troubleshooting

Issue with network, oh snap, white screens or login

Mica Manson avatar
Written by Mica Manson
Updated over a week ago

As phones and computer browsers updates sometimes it can cause issues with applications. If you can't login to Fons or see any Oh SNAP or 😢  or a white screen try the following are some tips and tricks for resolving those issues.

  • If you save your credentials try manually typing them to login or reset your password

  • Try a different browser like Chrome

  • Restart your device

  • Make sure you are in the latest version of Fons, navigate to the Account tab, scroll to the bottom and make sure you are on 4.0 and above. If you are not on the latest version see App - Install for iPhone / Android

  • Double check to make sure you are not trying to cancel or reschedule past appointments

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