If you need to cancel or reschedule an appointment with your provider follow the below steps.
Note: As of now if you would like to reschedule an appointment you will have to cancel it first and then create a new appointment.
Cancel or Reschedule an Appointment - How To for Clients
- Log into Fons and navigate to the calendar and open the appointment that needs to be changed.
- If the appointment has already been confirmed simply click on "Cancel" if it hasn't been confirmed click on "decline", both of these will give you the option to send a note to your provider.
- Once the appointment has been cancelled or declined and you would like to reschedule, simply click on the +Appointment button and select a new day and time. Once your provider confirms you will receive a notice.
If you or your provider never confirms an appointment you will not be charged and you can always request a new appointment at any time even if you have unconfirmed appointments.
When a client cancels an appointment outside of a cancellation policy window, the provider will receive an email notification prompting them to confirm the cancellation.
If a client cancels an appointment inside of a cancellation policy window, the provider will get a notification and is given the option of cancelling that appointment's automatic payment or permitting it to go through.
A client can request any available time within the provider's "Office Hours" designated in a organization's calendar. The organization will still be prompted to confirm a requested appointment.