That’s okay! If a payment has already been initiated, refunds can be issued easily!

For Providers
To issue a refund, click on the transaction in question and use the red refund button. 

If this was a charge for a single appointment, just click on the appointment in question and you will see the refund button if the appointment was charged for.

If this is a package or one time payment request you can issue a refund under "Billing" by selecting "Payment Requests" and then finding the billed item and using the refund button there.

For Clients
We recommend you contact your provider and request a refund. These are issued directly through the business that you scheduled the appointment-in-question with.

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