That’s okay! If a payment has already been initiated, refunds can be issued easily in part or full! 

For Providers 

To Refund an Appointment or a Subscription

  1. Click on the "Billing" tab, "Transaction History" and scroll to the bottom
  2. Find the subscription payment you would to refund, click on it
  3. On the next screen on the top right click the "issue refund" button and choose the amount to refund, click the next "issue refund" button

To Refund a Prepaid Package or One-Time Single Invoice

  1. Click on the "Billing" tab, "Payment Requests" and scroll to the Paid section
  2. Find the  payment you would to refund, click the "issue refund" button and choose the amount to refund, click the next "issue refund" button

For Clients

We recommend you contact your provider and request a refund. These are issued directly through the business that you scheduled the appointment-in-question with.

Note: Refunds can take 3-10 day to fully process depending if the client is set for ACH or credit card.

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