Refund FAQs
If you are a client you must contact your provider directly as Fons Customer Support cannot issue refunds
Refunds can be issued in part or full
Refunds come from your next payout
Refunds can take 5-10 business days to fully process depending if the client is set for ACH or credit card. Full refunds go to customers, but the Stripe processing fees are not refunded to the provider. Clients will receive a notification that a refund has been initiated.
You cannot refund while the charge is still in the "Processing" status
Issuing a package refund there are 2 types
Issue a package credit - labeled "Package" this is the package balance - issued immediately (edits the package balance)
Issue a package charge - labeled "Succeeded" this is the cost you charge for the purchase of the package
To Refund an Appointment, Subscription, Prepaid Package or One-Time Payment
Navigate to Reporting->Payments->Succeeded or the client details->Payments tab
Find the one-time, subscription, hourly or package payment you would to refund, expand it
Note for Packages:
Refund a package balance find the charge that contains the appointment details and labeled "package" . There will not be a cost associated with this.
Refund a package charge find the charge with the cost associated with it and will contain the package name. *If you refund a charge this does not deduct from the package balance.
Click on the Issue Refund Button
Enter the amount you would like to refund
refunding a package balance can only be a credit of 1
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