We created Fons to elevate your career and ensure a provider’s time is valued fully and automatically. This is why Fons enforces your "Cancellation Policy".
Your cancellation policy enforces your "cancellation window" so that you can still get paid in the case of last minute cancellations. The system will automatically send an appointment reminder 24 hrs ahead of your set cancellation policy to ensure your client has enough time to cancel without charge.
Example: Your cancellation policy is 48 hours. Your clients would not be able to fully cancel or reschedule their appointment if they tried to do so 47 hours before their appointment. They can, however, send a "cancellation request" that you can either confirm or deny.
You can make this change to your policy by logging into your Fons account and selecting "Settings" and then "Booking. You will be able to enter or edit your Cancellation Policy which can be customized for any cancellation window.
Different Billing Models and Your Cancellation Policy
Per appointment: Your client's payment will go through at the end of the appointment time, as long as the appointment has not been cancelled.
Packages: Since your client has already paid for a set number of appointments, the package total will reduce by 1 at the end of the appointment time, as long as the appointment has not been cancelled. You can edit the package balance to credit or reduce the balance.
Subscriptions/No Charge Appointments: For clients under subscription billing, or for those who are not charged through Fons, your Cancellation Policy will only affect your schedule and not the billing.