As phones and computer browsers update sometimes it can cause issues with applications. If you can't login to Fons or see any Oh SNAP or 😢  or a white screen try the following are some tips and tricks for resolving those issues.


A hard refresh will fix 99% of any issue you may encounter, here's how to do it:

For Mac

Safari: Press Option + ⌘ + E
Chrome or Firefox
:  Press ⌘ + R

For Windows

Press Ctrl+F5

More Advanced Troubleshooting & Tips

  • If you save your credentials try manually typing them to login or reset your password
  • Try a different browser like Chrome or Safari
  • Restart your device
  • Make sure you are in the latest version of Fons, navigate to the Account tab, scroll to the bottom and make sure you are on 4.0 and above. If you are not on the latest version see App - Install for iPhone / Android
  • Double check to make sure you are not trying to cancel or reschedule past appointments

Click on your device for more advanced troubleshooting

iPhone 🍎      MAC 💻     Android 👽     Windows 💻 


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