Add that personal touch by using the Custom Email integration to send notifications to clients from your own domain rather the fons.com domain. Also, when clients reply to those notifications they come directly to you.

While configuring Custom Email is straightforward, it does require access to your DNS provider and a basic understanding of how to configure DNS records.

*Note you can only use the Custom Email integration with a domain that you own. Email addresses host with public services such as Gmail, Outlook.com, etc cannot be used.

Step 1: Initial Setup

  • Navigate to Settings -> Integrations
  • Click Configure
  • Enter the email to use as the from address
  • Copy these setting this is what you will use in Step 2

Step 2: DNS Configuration Create New CNAME records


Fons will display 3 DNS records that were created in Step 1 that need to be created as a new CNAME records at your DNS (domain name service) provider. Your DNS provider will be where you pay for your domain name like at godaddy.

The below is an example of what your custom DNS records will look like created in step 1 DO NOT USE!

  • CNAME
    host: s1._domainkey.your-domain.com
    data: s1.domainkey.u10877368.wl119.sendgrid.net
  • CNAME
    host: s2._domainkey.your-domain.com
    data: s2.domainkey.u10877368.wl119.sendgrid.net
  • CNAME
    host: em2395.your-domain.com
    data: u10877368.wl119.sendgrid.net

*Note that these records should plain DNS records and not configuring behind a proxy service such as CloudFlare.

Step 3: Validate

  • Once the DNS records have been configured return to Settings -> Integrations in Fons and click the validate button. You may have to do this step a couple of times until all of your records propagate.
  • If all 3 records validate (green check marks) then Fons will start sending emails using the address provided in Step 1.

*Note that DNS records may take up to 48 hours to propagate through the internet after configuration so you may have to try this step a few times.

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