There are a few things to check why you were not paid for an appointment or it didn't charge for the appointment and ways to fix them.
If you are charging via package and the appointment didn't deduct from the balance see the article Troubleshooting Package Charges / Deductions / Repurchases
The best way to get paid for missed appointment charges it to charge a one-time payment - see how
Check for certain that you didn't get paid by going to the Billing->Transactions tab and scroll to the bottom for a list of transactions, it could take up to 30 minutes to show here. *Make sure you are on the the correct month. If the charge is a cost per appointment or subscription fails the system will try
3 days after the first failure
5 days after the second failure
7 days after the third failure
Manual retries will always be available - How To
Subscriptions charged via ACH will not automatically retry to avoid excessive bank fees
The appointment has to be confirmed to be paid, not awaiting confirmation. If the appointment has passed and it is confirmed within 72 hrs the appointment will be charged within 24hrs. Running the Appointment Report will show you all past appointment statuses.
Make sure the appointment has a cost associated with it - open the appointment and look at the "cost" section. Running the Appointment Report will show you all past appointment statuses.
Make sure the client has a payment method on file - navigate to the client and in the billing section it will show if it has been set or not. If the appointment has passed and your client adds their payment method within 72 hrs the appointment will be charged.
Did you accidentally click on the "do not charge" button in the appointment - if that was clicked the that button will not be available to click.
The best way to get paid for missed appointment charges it to charge a one-time payment - see how
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