FAQs

Troubleshooting Network Errors on iPhones, Androids or Browsers

Troubleshooting network errors on iPhones, Androids or Browsers

Written by Mica White
Updated over a week ago

I just set up my profile, but realized that I registered with the wrong email address. Where do I go to change this?

Update/Change your email address

Written by Nathaniel
Updated over a week ago

What does Fons stand for?

Definition of "Fons"

Written by Nathaniel
Updated over a week ago

Get a hold of us!

Contact Information for Fons

Written by Nathaniel
Updated over a week ago

How secure is Fons?

Security and protection

Written by Nathaniel
Updated over a week ago

Fons Cost & Pricing - How much does it cost to use Fons?

Price, Cost, Fees

Written by Nathaniel
Updated over a week ago

How are payments processed?

Payments and billing

Written by Nathaniel
Updated over a week ago

What kind of notifications will I and my clients receive?

Notifications

Written by Nathaniel
Updated over a week ago

I am a client and am not receiving email my notifications from my provider. I have already checked my spam folder…?

Client emails / notifications

Written by Nathaniel
Updated over a week ago

Can a client use an email address to set up Fons other than the email address I used to invite them?

Client email address

Written by Mica White
Updated over a week ago

Importing/Exporting Lists of Clients

Importing clients

Written by Mica White
Updated over a week ago

Fons isn't quite the right fit for me right now. How can I deactivate my account?

Delete your account

Written by Nathaniel
Updated this week

I need the option to have appointments overlap in my calendar, so that I can "double-book" a single time slot. Can Fons handle this?

Double booking your availabilities

Written by Nathaniel
Updated over a week ago

How do I avoid last minute cancellations and setup my cancellation policy on Fons?

Cancellation policy

Written by Nathaniel
Updated over a week ago

I work with my clients in their homes. Since there is driving time, there needs to a 15 minute buffer between my appointments. How do I account for travel time for the clients whose homes I travel to?

Written by Nathaniel
Updated over a week ago

What happens when I decline a request for an appointment?

Declining appointments

Written by Nathaniel
Updated over a week ago

I am an Apple user and my significant other prefers Android, so we need something that lets us import/share/manage our family calendar into a common "schedule". Can we/will we be able do that?

Family calendar

Written by Mica White
Updated over a week ago

What happens if a client forgets to confirm an appointment?

Appointment confirmation

Written by Nathaniel
Updated yesterday

Package vs Subscription Billing

Should I use a prepaid package or a subscription

Written by Mica White
Updated over a week ago

Why are my deposit payments "pending"?

Deposit Payments

Written by Nathaniel
Updated over a week ago

When will I get my paid by my clients, and how?

Payments

Written by Nathaniel
Updated over a week ago

What about my clients who pay by check or cash? Can Fons handle this?

For payments outside of the Fons billing system

Written by Nathaniel
Updated over a week ago

Can I charge different prices for different appointments?

Billing

Written by Nathaniel
Updated over a week ago

What happens when a client’s payment is declined?

Declined payments

Written by Nathaniel
Updated over a week ago

Do my clients see the credit card fees?

Fees and client receipts

Written by Nathaniel
Updated over a week ago

I prefer not to give my credit card information. Can I use Fons for scheduling without giving you credit card information?

Credit cards

Written by Nathaniel
Updated over a week ago

I’d prefer that all my clients use ACH payments because the processing fees are lower. How can I enforce that?

ACH

Written by Nathaniel
Updated over a week ago

Oops! I had an appointment without using the Fons app. How can I retroactively charge a client for an appointment in the past?

Payments

Written by Nathaniel
Updated over a week ago

An appointment was canceled, but was never canceled inside of Fons. The appointment didn't happen, but was never cancelled in Fons and the client shouldn't be charged. What should I do now?

Cancellations and refunds

Written by Nathaniel
Updated over a week ago