FAQs

Nathaniel avatar Mica White avatar
30 articles in this collection
Written by Nathaniel and Mica White
Billing & Payments

Why are my deposit payments "pending"?

Deposit Payments
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Written by Nathaniel
Updated over a week ago

When will I get my paid by my clients, and how?

Payments
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Written by Nathaniel
Updated over a week ago

What about my clients who pay by check or cash? Can Fons handle this?

For payments outside of the Fons billing system
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Written by Nathaniel
Updated over a week ago

Can I charge different prices for different times?

Billing
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Written by Nathaniel
Updated over a week ago

What exactly are I and my clients charged for, and when?

Billing and receipts
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Written by Nathaniel
Updated over a week ago

What happens when a client’s payment is declined?

Declined payments
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Written by Nathaniel
Updated over a week ago

Do my clients see the credit card fees?

Fees and client receipts
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Written by Nathaniel
Updated over a week ago

I prefer not to give my credit card information. Can I use Fons for scheduling without giving you credit card information?

Credit cards
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Written by Nathaniel
Updated over a week ago

I’d prefer that all my clients use ACH payments because the processing fees are lower. How can I enforce that?

ACH
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Written by Nathaniel
Updated over a week ago

What happens if I need to issue a refund for some reason?

Refunds
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Written by Nathaniel
Updated over a week ago

Oops! I had an appointment without using the Fons app. How can I retroactively charge a client for an appointment in the past?

Payments
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Written by Nathaniel
Updated over a week ago

An appointment was canceled, but was never canceled inside of Fons. The appointment didn't happen, but was never cancelled in Fons and the client shouldn't be charged. What should I do now?

Cancellations and refunds
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Written by Nathaniel
Updated over a week ago