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FAQs
FAQs
frequently Asked Questions
25 articles in this collection
Written by
Nathaniel
and
Mica White
About Fons
What does Fons stand for?
Definition of "Fons"
Written by
Nathaniel
Updated over a week ago
Get a hold of us!
Contact Information for Fons
Written by
Nathaniel
Updated over a week ago
How secure is Fons?
Security and protection
Written by
Nathaniel
Updated over a week ago
Fons Cost & Pricing - How much does it cost to use Fons?
Price, Cost, Credit Card and ACH Fees
Written by
Nathaniel
Updated over a week ago
How are payments processed?
Payments and billing
Written by
Nathaniel
Updated over a week ago
Organizations, Profile & Notifications
What kind of notifications will I and my clients receive?
Notifications
Written by
Nathaniel
Updated over a week ago
Can a client use an email address to set up Fons other than the email address I used to invite them?
Client email address
Written by
Mica White
Updated over a week ago
Fons isn't quite the right fit for me right now. How can I deactivate my account?
Delete your account
Written by
Nathaniel
Updated over a week ago
Appointments, Scheduling & Calendar
I need the option to have appointments overlap in my calendar, so that I can "double-book" a single time slot. Can Fons handle this?
Double booking your availabilities
Written by
Nathaniel
Updated over a week ago
How do I avoid last minute cancellations and setup my cancellation policy on Fons?
Cancellation policy
Written by
Nathaniel
Updated over a week ago
I work with my clients in their homes. Since there is driving time, there needs to a 15 minute buffer between my appointments. How do I account for travel time for the clients whose homes I travel to?
Written by
Nathaniel
Updated over a week ago
What happens when I decline a request for an appointment?
Declining appointments
Written by
Nathaniel
Updated over a week ago
I am an Apple user and my significant other prefers Android, so we need something that lets us import/share/manage our family calendar into a common "schedule". Can we/will we be able do that?
Family calendar
Written by
Mica White
Updated over a week ago
What happens if a client forgets to confirm an appointment?
Appointment confirmation
Written by
Nathaniel
Updated over a week ago
Billing & Payments
Package vs Subscription Billing
Should I use a prepaid package or a subscription
Written by
Mica White
Updated over a week ago
Why are my deposit payments "pending"?
Deposit Payments
Written by
Mica White
Updated over a week ago
When will I get my paid by my clients, and how?
How long will it take to get paid and funds deposited?
Written by
Nathaniel
Updated over a week ago
What about my clients who pay by check or cash? Can Fons handle this?
For payments outside of the Fons billing system
Written by
Nathaniel
Updated over a week ago
Can I charge different prices for different appointments?
Billing
Written by
Mica White
Updated over a week ago
What happens when a client’s payment is declined?
Declined payments
Written by
Nathaniel
Updated over a week ago
Do my clients see the credit card fees?
Fees and client receipts
Written by
Nathaniel
Updated over a week ago
I prefer not to give my credit card information. Can I use Fons for scheduling without giving you credit card information?
Credit cards
Written by
Nathaniel
Updated over a week ago
I’d prefer that all my clients use ACH payments because the processing fees are lower. How can I enforce that?
ACH
Written by
Nathaniel
Updated over a week ago
Oops! I had an appointment without using the Fons app. How can I retroactively charge a client for an appointment in the past?
Payments
Written by
Nathaniel
Updated over a week ago
An appointment was canceled, but was never canceled inside of Fons. The appointment didn't happen, but was never cancelled in Fons and the client shouldn't be charged. What should I do now?
Cancellations and refunds
Written by
Nathaniel
Updated over a week ago