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Not receiving email or sms notifications
Not receiving email or sms notifications

Client and sms emails / notifications

Mica Manson avatar
Written by Mica Manson
Updated over a week ago

Every now and then legitimate email senders emails are sent to spam or promotional folders, especially during holidays and elections. To ensure emails are delivered to your inbox and not spam or other folders, make sure to add fons.app and [email protected] to your contact and safe sender list.

What to Check

  • Email

    • Check to make sure the email address is correct and that your inbox is not full

    • Every now and then we have reports of notifications going to spam and promotional folders,

    • Do a search for fons.app or [email protected] in your email app

    • Check you email app rules settings

    • If you are still not seeing any notifications let us know the email address and we can dig into it.

  • SMS

    • the client's portal has to have "allow text messages" toggled on - by Default it is enabled but a place to check if they report they are not receiving them

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