We created Fons to elevate your career and ensure a provider’s time is valued fully and automatically. This is why Fons enforces your "Cancellation Policy".
Your cancellation policy enforces your "cancellation window" so that you can still get paid in the case of last minute cancellations.
Example: Your cancellation policy is 48 hours. Your clients would not be able to fully cancel or reschedule their appointment if they tried to do so 47 hours before their appointment. They can, however, send a "cancellation request" that you can either confirm or deny.
You can make this change to your policy by logging into your Fons account, select the Account tab then click Org Settings. At the bottom of the page you will be able to enter your Cancellation Policy which can be customized from 1 to 360 hours.
Different Billing Models and Your Cancellation Policy
Per appointment: Your client's payment will go through at the end of the appointment time, as long as the appointment has not been cancelled.
Packages: Since your client has already paid for a set number of appointments, the package total will reduce by 1 at the end of the appointment time, as long as the appointment has not been cancelled.
Subscriptions/No Charge Appointments: For clients under subscription billing, or for those who are not charged through Fons, your Cancellation Policy will only affect your schedule and not the billing.