Sometimes there is a need to cancel / Stop a charge manually
Stop Collection:
Packages - can fail in 2 ways
the actual purchase of the package due to something like an expired card, insufficient funds ...etc
An appointment that is set to accept a package because the package has a a package balance of 0 so appointment has nothing to deduct from.
One-Time charges are not automatic so no need to stop a charge. If you don't need the charge anymore you can Delete it. Delete / Cancel a One-Time Payment
To Cancel / Stop a Charge for
Navigate to Reporting->Payments->Failed Tab or Navigate to the client details->payment tab
Find the failed charge and Expand it - Note: If you cannot find a charge make sure you are on the correct month in the payments tab
Click on the "Stop Collection" icon
4. Click "STOP COLLECTION"
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