Failed Payment Notices
You can receive failed payment notices for a couple of reasons:
The credit card/ ACH payment method didn't work. Take a look at this article Failed Charges, decline codes Invalid Account, Insufficient Funds
The appointment attendee is set to someone other than a package or subscription has been sold to.
Make sure the appointment is set to the correct attendee not just the appointment title (what shows on the calendar)
Ex: The subscription or package was setup under the Eric- family manager but Mica- family member was added as an attendee to the appointment.
Make sure you didn't sell your client a one-time payment instead of a subscription or package
If an appointment is set to accept prepaid (subscription, package) the subscription hasn’t started yet (gone active) or is paused or the payment has failed. To prevent this next time a subscription is setup use the prorate feature.
If an appointment is set to accept a prepaid package and the package has a 0 balance
If an appointment is confirmed set to a cost and the payment has failed
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