FAQs

Nathaniel avatar Mica White avatar
32 articles in this collection
Written by Nathaniel and Mica White
Appointments, Scheduling & Calendar

I need the option to have appointments overlap in my calendar, so that I can "double-book" a single time slot. Can Fons handle this?

Double booking your availabilities
Nathaniel avatar
Written by Nathaniel
Updated over a week ago

How do I avoid last minute cancellations and setup my cancellation policy on Fons?

Cancellation policy
Nathaniel avatar
Written by Nathaniel
Updated over a week ago

I work with my clients in their homes. Since there is driving time, there needs to a 15 minute buffer between my appointments. How do I account for travel time for the clients whose homes I travel to?

Nathaniel avatar
Written by Nathaniel
Updated over a week ago

I am a parent using Fons to schedule appointments for my child. Should I create an account under my name, or the name of my child?

Client - Family Account
Nathaniel avatar
Written by Nathaniel
Updated over a week ago

I’d love to be able to see my appointments in my personal digital calendar! Is there a way to do this?

Calendar
Nathaniel avatar
Written by Nathaniel
Updated over a week ago

I am an Apple user and my significant other prefers Android, so we need something that lets us import/share/manage our family calendar into a common "schedule". Can we/will we be able do that?

Family calendar
Mica White avatar
Written by Mica White
Updated over a week ago

Do both clients and providers have access to the calendar feed feature?

Calendar information
Nathaniel avatar
Written by Nathaniel
Updated over a week ago

What happens if a client forgets to confirm an appointment?

Appointment confirmation
Nathaniel avatar
Written by Nathaniel
Updated over a week ago

What happens when I decline a request for an appointment?

Declining appointments
Nathaniel avatar
Written by Nathaniel
Updated over a week ago
Billing & Payments

Why are my deposit payments "pending"?

Deposit Payments
Nathaniel avatar
Written by Nathaniel
Updated this week

When will I get my paid by my clients, and how?

Payments
Nathaniel avatar
Written by Nathaniel
Updated over a week ago

What about my clients who pay by check or cash? Can Fons handle this?

For payments outside of the Fons billing system
Nathaniel avatar
Written by Nathaniel
Updated over a week ago

Can I charge different prices for different times?

Billing
Nathaniel avatar
Written by Nathaniel
Updated over a week ago

What exactly are I and my clients charged for, and when?

Billing and receipts
Nathaniel avatar
Written by Nathaniel
Updated over a week ago

What happens when a client’s payment is declined?

Declined payments
Nathaniel avatar
Written by Nathaniel
Updated over a week ago

Do my clients see the credit card fees?

Fees and client receipts
Nathaniel avatar
Written by Nathaniel
Updated over a week ago

I prefer not to give my credit card information. Can I use Fons for scheduling without giving you credit card information?

Credit cards
Nathaniel avatar
Written by Nathaniel
Updated over a week ago

I’d prefer that all my clients use ACH payments because the processing fees are lower. How can I enforce that?

ACH
Nathaniel avatar
Written by Nathaniel
Updated over a week ago

What if I want to bill clients monthly?

Subscription billing
Nathaniel avatar
Written by Nathaniel
Updated over a week ago

How do you handle variable hourly rates? For example, it's $40 for first half hour, then $15 for each additional 15 minutes.

Variable hourly rates
Nathaniel avatar
Written by Nathaniel
Updated over a week ago

Oops! I had an appointment without using the Fons app. How can I retroactively charge a client for an appointment in the past?

Payments
Nathaniel avatar
Written by Nathaniel
Updated over a week ago

What happens if I need to issue a refund for some reason?

Refunds
Nathaniel avatar
Written by Nathaniel
Updated over a week ago

An appointment was canceled, but was never canceled inside of Fons. The appointment didn't happen, but was never cancelled in Fons and the client shouldn't be charged. What should I do now?

Cancellations and refunds
Nathaniel avatar
Written by Nathaniel
Updated over a week ago